Diving into the realm of online IT support courses and IT support schools, let’s explore our curated top 14 list of the best IT support certifications and help desk engineer. Whether you’re just starting out or already have some experience, getting an IT support certification or certifications for help desk can really give your career a boost. The cost of the ACSP certification varies depending on your location but generally ranges from $150-$200 USD per exam plus any applicable taxes or fees. Unleash your full potential in the IT service and support industry by investing in HDI Certification and Training and amplify your career journey today. In addition to role-based certifications, HDI offers certifications in KCS Principles, ITIL® 4 Foundations, Experience Management, and Trouble Shooting and Problem Solving. By obtaining these additional certifications, you will further solidify your expertise and broaden your professional horizons.

help desk certifications

With a certification, employers will recognize your dedication to improving your skillset, which may lead to additional opportunities within the organization. Generally speaking, it costs around $300 USD per exam if taken at a Pearson VUE testing center or through an authorized testing partner. The cost of the HDI-CSR certification program varies depending on location and other factors, but typically ranges from $1,000 to $2,000 USD. When considering whether or not you need a Help Desk Specialist Certificate, there are many factors to consider. The most important factor is the level of experience and knowledge you have in the field.

Hypercare: Why It Matters in Customer Support

The second section talks about networking, troubleshooting network-related issues, and mastering the most useful commands. One notable feature of this training is how Google incorporates customer testimonials within the lessons. Throughout the course, you’ll hear from real Google users who have used this training to propel their careers to the next level.

  • These courses can provide a solid base that aspiring reps can use to apply for entry level jobs or serve as continued education for even the most veteran of support managers who want to brush up on what’s new.
  • This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
  • Those who are certified in the field have a better understanding of customer service principles, as well as being able to troubleshoot more quickly and accurately.
  • In today’s competitive job market, having a help desk certificate can be an invaluable asset.
  • This article provides examples of resume objectives for help desk managers, outlining the key skills and experience required for success in this role.
  • While certifications can be important, certifications should not be the only and final measurement of an employee’s ability in your help desk.
  • What’s great about this setup is that you can access the video on a TV or mobile device.

Once you have registered for an exam, you will need to purchase a voucher from Microsoft in order to take the exam. The cost of a voucher varies depending on the type of exam you are taking; however, most vouchers cost around $100 USD. The article reviews some of the top certifications for Help Desks and explains how they can contribute to a help desk’s career, helping them become more successful. This article provides an overview of the top certifications available for help desk administrators and explains their benefits. To get started with GCP you will need to create an account on the Google Cloud Platform website.

How to Become a Help Desk Technician in 3 Steps

Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry. It’s easy to renew
You can participate in a number of activities and training programs, including higher certifications, to renew your CompTIA A+ certification. Complete CertMaster CE, an online, self-paced CE course, or collect at least 20 Continuing Education Units (CEUs) in three years, upload them to your certification account, and A+ will automatically renew.

help desk certifications

We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. Like the ITIL Foundation program, this course also offers live classroom training that can be attended in person or online. In this post, we’ll list some basic skills every rep should have and share the best help desk certifications available for your customer service team in 2022. You took the initiative and installed a help desk software for your customer service team, but like any new business tool, employees need to learn basic help desk skills before they put it into practice.

Unlock Your Career Potential with HDI Certification Training Courses

If you’re preparing for an upcoming job interview or looking to improve your interviewing skills, our post detailing the most commonly asked help desk support interview questions is a must-read. The course covers vital topics like the OSI model, DNS concepts, DHCP, Client/Server Architecture, and remote tools. It’s not just about understanding these services—it’s also about knowing how to leverage them and make informed decisions about migrating to Microsoft 365 services. The CompTIA A+ certification is the golden standard for kick-starting your IT career and one of the most popular Comptia certifications. [Power Shell] Simplified practical knowledge for automation & management of [Active Directory] using Windows Power Shell… To get the CompTIA IT Fundamentals+ certification, you must pass the IT Fundamentals+ (FC0-U61) exam.

Project management certifications enhance and expand other IT qualifications and add to a professional’s skill set. According to certification course provider Simplilearn, IT professionals with one Salesforce certification on their resume can expect as much as a 40 percent pay increase. While many sales job descriptions now call for a bachelor’s degree, there are still plenty of employers that accept some combination of work experience or certification in lieu of a degree. Employers look for candidates who are highly productive and have the drive to increase company profits. A certification helps prove that you’re willing to go above and beyond to achieve goals. Additionally, according to the 2023 Dice Tech Salary Report, CompTIA A+ is the most popular certification held by IT pros.

Help desk certification can be beneficial for individuals seeking to improve their job prospects in the tech industry. Employers often view certified help desk professionals as having a higher level of expertise than those without formal certification. Additionally, many employers require their help desk technicians to have some form of certification in order to be considered for positions. Having a help desk certification can also give individuals an edge over other job applicants when seeking promotions or raises within the same organization.

Top 10 Highest Paying IT Certifications and How to Get Them – Techopedia

Top 10 Highest Paying IT Certifications and How to Get Them.

Posted: Thu, 09 Mar 2023 08:00:00 GMT [source]

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